Refund Policy

Every order is printed to order and checked by me before dispatch. If there is a problem with your order, please get in touch and I’ll do my best to put it right.

If your item arrives damaged, defective, or different from what you ordered, I will replace it or resolve the issue for you. Please contact me as soon as possible, ideally within 7 days of delivery, with your order number and a photo of the issue.

Because each item is personalised and made to order, I’m unable to offer refunds, returns or exchanges for items that have been ordered incorrectly, including spelling mistakes, wrong details, wrong event, wrong year, or a change of mind after ordering.

Non-personalised items may be returned within 7 days of delivery, provided they are unused and in their original condition. Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect.